We can help you to improve your service and better understand your customers’ and service users’ needs with our Mystery Shopping style service.
Customer Service Reviews are where someone experiences your service with staff thinking they are one of their usual customers. Mystery shoppers perform specific tasks such as asking questions, registering complaints, purchasing a product or behaving in a certain way, and then provide detailed feedback about their experiences.
Our focus is to use Customer Experience reviews to ensure your services support all members of the community and ensure staff understand how to support hidden and hard to reach individuals.
The People’s Partnership
By working with volunteers who are Carers, people with disabilities and long-term health conditions as well as individuals from the protected characteristics, the People’s Partnership can assess how your organisation impacts on their lives and feedback.
Connect your business with people who have lived experience and understand how best to support them.
Carers Quality Award looking for more AssessorsMore
Carers UK's State of Caring Survey 2018 is now open.More
Caythorpe and Ancaster Surgery receive Carers Quality AwardMore
Carers Quality Award presented to Caskgate Street SurgeryMore
Ruskington Surgery recognised for support to Carers.More
People's Partnership launches in LincolnshireMore
Celebrating Carers Rights Day 2017More
Carers Quality Award presented to GlensideMore
Every-One adopts 'Hello, my name is ..."More
Connect 5 trainees more confident to talk about mental wellbeingMore